From Dispatch to Doorstep: ParcelShield’s Strategy for Reliable Parcel Delivery

In the whirlwind of healthcare logistics, the journey of critical medications and therapeutics to patients is a high-stakes race against time. But have you ever wondered what happens when the reins are handed over to third-party carriers? 

The sense of control can easily slip through your fingers, raising many questions about efficiency and reliability. Let’s dive into this intriguing world where every second counts and explore how to maintain command amidst the chaos.

ParcelShield’s Protection and Intervention Services offer unmatched oversight to ensure critical shipments arrive intact and on-day, providing pharmacists with peace of mind. Employing advanced technology and a proactive approach, we mitigate risks and disruptions and safeguard the therapeutic viability of your packages by providing a robust safety net from when a package leaves the pharmacy to its final delivery at the patient’s front door.

ParcelShield offers configurable intervention services that proactively address potential delivery failures. These services provide optimized delivery processes that reduce resource needs and enhance operational efficiency. The platform’s “Defense-in-Depth” strategy detects disruptions early for uninterrupted patient treatment. Operations center agents execute carrier interventions such as rescheduling, customer pickup, reattempt, redirection, signature waiver, delayed delivery, and return to sender. ParcelShield’s proprietary courier network, deployed nationwide, including Alaska, Hawaii, and Puerto Rico, can rescue packages to ensure timely delivery.

Here are scenarios that highlight the necessity of these services:

  1. Critical Medication Deliveries: Any delay could be catastrophic for patients relying on life-saving medications. ParcelShield’s services ensure these critical shipments reach their destinations on time, safeguarding therapeutic viability from pharmacy to doorstep.
  2. Rescheduling and Redirection Needs: When patients are unavailable to receive their shipments, real-time interventions such as rescheduling, pickups, and redirection are essential. ParcelShield’s agents handle these issues efficiently to ensure uninterrupted patient treatment. Our proprietary courier network is deployed nationwide, including Alaska, Hawaii, and Puerto Rico, and we can rescue packages to ensure timely delivery.
  3. Disruption and Delay Management: Early disruption detection using advanced technology minimizes delivery risks. When delays or issues occur, operations center agents manage these proactively to ensure the medication reaches the patient promptly.
  4. Patient Communication and Engagement: Intelligent day-of-shipment notifications and proactive communications help ensure therapies are received on the first delivery attempt. This reduces patient stress related to delayed or missed deliveries and enhances patient continuance of care and experience.
  5. Cost-Efficiency and Compliance: Optimizing resource allocation and providing regulatory-compliant proof of delivery are crucial in healthcare logistics. ParcelShield achieves these by balancing intervention needs on a client-specific basis, ensuring compliance and cost-efficiency.

Imagine the possibilities when every package is managed with precision and tailored care, no matter how critical.

  • Client and Patient Communication: Automated notifications are sent to ensure successful package deliveries and to engage patients.
  • Minimal Workforce Investment: No classroom training is required; online tutorials take 15–20 minutes to complete and do not impact client operations center handle times.
  • Last-Mile Safety Net: Secures delivery and viability of packages and strategy ensures uninterrupted treatment of therapeutics
  • Critical Client Satisfaction: Balance intervention actions against business needs and costs on a client-by-client basis

Start to Finish: A Comprehensive Suite of Technology Solutions

In addition to Protection and Intervention Services, ParcelShield’s platform revolutionizes specialty pharmacy logistics from start to finish, empowering pharmacies with a comprehensive suite of technology solutions.

  • Pre-Shipment Intelligence: Our platform leverages machine learning and predictive analytics to forecast potential delivery risks within 24 to 48 hours, including environmental and temperature-related challenges like blizzards, hurricanes, and major events like the Super Bowl. By identifying high-risk areas down to the county level, we help you proactively manage shipments and select optimal carriers and routes. Our five-day planning tool, accessible via API, enables scenario planning by inputting order details and receiving recommendations on delivery partners, ship-by dates, estimated costs, and transit times. This carrier-agnostic feature compares rates and services across major carriers, incorporating detailed insights like risk levels, historical performance data, and environmental conditions along the route, ensuring informed decision-making for timely and secure deliveries.
  • Visibility and Tracking: Our platform provides a comprehensive, customizable dashboard with real-time updates every 15 minutes, offering full visibility of all shipments across multiple locations and carriers, including FedEx, UPS, and USPS. The carrier-agnostic system enhances efficiency with features like efficient search by name, tracking number, or order number, and customizable views with detailed filtering options. Leveraging over 15 years of historical data and machine learning, the platform identifies at-risk packages and provides valuable insights for proactive management, ensuring timely delivery and swift resolution of potential delays.
  • Post-Delivery Intelligence: Our platform offers comprehensive post-delivery solutions, including proof of delivery (POD) management with easy access to all PODs through a color-coded system that highlights signature statuses, ensuring documentation accuracy and compliance. Detailed proofs are available instantly, with downloadable PDFs and long-term storage of up to 10 years, facilitating streamlined audits and payor contract compliance. Additionally, we provide extensive data analytics and reporting with over 20 comprehensive reports featuring filtering capabilities, key performance indicators, and graphs. Our data storage and analysis tools compare incoming data with historical trends, offering strategic insights down to individual tracking numbers. The Carrier Performance Report delivers unbiased performance data across all carriers and service levels, enabling informed decision-making, carrier accountability, and operational efficiency improvements.

Why Choose ParcelShield?

ParcelShield’s comprehensive logistics solution has earned the trust of seven of the top 10 US-based specialty pharmacies.Through the power of predictive planning and analytics, some ParcelShield clients have achieved a remarkable 30% reduction in carrier reships, significantly improving the efficiency of the delivery process.

ParcelShield integrates advanced technologies with deep industry expertise, addressing the unique challenges faced by healthcare companies and setting new standards for reliability and efficiency in healthcare logistics. Partnering with ParcelShield offers significant strategic advantages, ensuring every shipment achieves success from start to finish.