Comprehensive Protection & Intervention Services
Our Protection & Intervention Services offer:
In the fast-paced world of healthcare logistics, ensuring that critical medications and therapeutics reach patients without delay or compromise is essential. ParcelShield’s Protection and Intervention Services are designed to provide a robust safety net from when a package leaves the pharmacy to its final delivery at the patient’s front door.
- Optimized Delivery: Guided processes streamline support, reducing resource needs.
- Tech-enabled “Defense-in-Depth”: Early disruption detection ensures uninterrupted treatment.
- Carrier Interventions: Operations center agents handle rescheduling, pickups, reattempts, redirection, signature waivers, delays, and returns.
- Courier Physical Interventions: ParcelShield’s nationwide courier network rescues packages, ensuring timely delivery, including in Alaska, Hawaii, and Puerto Rico.
Partnership Courier Locations
Worth of intervened or rescued packages
“Defense-in-Depth”
Key Capabilities & Benefits
Improve Patient Communication and Experience
Our intelligent, day-of-shipment notifications ensure patients receive their therapies on the first delivery attempt, increasing confidence and reducing stress.
- Streamlined Communications – Proactive notifications enhance patient confidence.
- Predictive Analytics – Early warnings and optimized delivery routes via machine learning.
- Enhanced Visibility – Real-time monitoring to mitigate delivery failures.
- Extensive Network – 1,500+ courier locations and 400K+ packages intervened annually.
Addressing Critical Market Needs with Innovative Solutions
In healthcare logistics, timely and secure delivery is crucial. ParcelShield meets these demands through advanced technology and strategic interventions to ensure accuracy, compliance, real-time communications, and cost-effective operations.
- Accuracy and Compliance – Our system ensures market expectations are met with precise, real-time patient communications and regulatory-compliant proof of delivery.
- Cost-Efficiency – Balancing intervention needs and costs on a client-by-client basis allows for optimized resource allocation and improved delivery outcomes.
- Proactive Patient Engagement – Automated notifications keep patients informed and engaged throughout the delivery journey
Why ParcelShield?
- Data-Driven Insights – Our platform transforms complex datasets into actionable insights, enabling strategic and operational decisions that improve delivery success rates.
- Customizable Solutions – Highly adaptable to client-specific needs, our technology integrates seamlessly into existing workflows, providing tailored analytics and escalation protocols.
- Unmatched Expertise – With over 15 years of data refinement and a comprehensive database, we offer unparalleled visibility, predictive capabilities, and intervention strategies.
These features empower comprehensive oversight and control of shipping interventions, offering customizable options for automatic actions. Imagine the possibilities when every package, no matter how critical, is managed with precision and tailored care.
- Client Patient Communication
- Minimal Workforce Investment
- Last-Mile Safety Net
- Critical Client Satisfaction
- ParcelShield is SOC 2 Type II Certified.
Enhancing Patient Engagement with Timely and Effective Digital Outreach Programs
