Today’s healthcare providers have a unique set of challenges to overcome in
getting medication shipments directly to patients. They must rely on third-party
carriers and shipping providers to deliver critical, high-value packages to the
right address on time. To do this, healthcare providers must master six key
disciplines when it comes to pharmaceutical parcel shipments: 1) predicting the
best carrier and delivery service and when to schedule the shipment, 2) tracking
en route packages to ensure on-time delivery, 3) automated patient outreach
messaging while en route, 4) real-time parcel tracking and visibility for patients
and call center agents, 5) intervening when packages are distressed, and 6)
methods for securing the proper POD to satisfy payer requirements. This report
examines the environment behind these disciplines in greater detail, as well as
the unique challenges that healthcare providers and shippers face through the
lens of Best-in-Class companies.
